Help and contact
Help with image processing on your device.
Updated:
Contact and billing help
For billing questions, keep the purchase confirmation and describe the issue. Review the refund and cancellation policies before sharing purchase information. Never send full card details or private working images.
Product feedback
When describing an issue or suggestion, include the tool, browser version, input format and any displayed error. Keep a copy of your original file. Avoid including sensitive image content in a report.
Troubleshooting
Check the error shown beside the file. Try a supported format, a smaller file or fewer images. For animated GIFs choose GIF output to keep animation. For HEIC collections, export a single image first.
Working files
There is no uploaded copy of your images or processing history for a support operator to retrieve. Keep your originals and save successful results locally.